How SwiftHQ Works
SwiftHQ is built around one idea: customer support should feel manageable again.
We work with founders and operators who are close to their customers and want to stay that way. Not by adding layers, dashboards, or process. By giving teams clear tools that help them respond well, stay organized, and keep momentum.
This isn't about buying software and hoping it fixes things. It's about putting the right structure in place so your team can support customers without losing focus.
What We Focus On
We focus on problems that show up in real support work:
- - Questions that keep coming back
- - Conversations that stall or get dropped
- - Teams juggling too many tools
- - Support work pulling attention away from the business
Our tools are designed to reduce that load, not increase it.
How Engagements Start
Most teams start small.
That might look like:
- - Early access to SwiftService
- - A focused setup around one support channel
- - A short working period to see what actually helps
We keep the surface area tight on purpose. The goal is to make progress quickly and learn from real usage, not to roll out everything at once.
How Pricing Works
Pricing depends on context.
It's shaped by:
- - The size of your team
- - The support volume you're handling
- - What systems you already use
- - How quickly you need results
If you're early, pricing stays simple. If things are more complex, we talk it through before anything moves forward.
No tiers. No lock-in. No surprises.
What You Can Expect
When SwiftHQ is working well, teams usually notice:
- - Faster, more confident responses
- - Fewer repeated questions
- - Less time spent switching tools
- - Support that feels calmer and more predictable
That's the bar. If we can't help you get there, we'll tell you.